AI Chatbots for Retail

Bots that actually read your stock list

Most retail owners in Cambridge spend at least 2.5 hours every day answering the same four questions: Do you have this in a size 12? What are your Saturday hours? When will my order arrive? Is there parking nearby? Our AI bots handle these so you can get back to managing the shop floor. We don't use generic scripts. We connect the bot directly to your inventory. If you have 3 blue jumpers left in your stockroom, the bot knows it and tells the customer exactly that. Simple bots for boring tasks.

How we set it up in 11 business days

We don't believe in long-winded projects. Our team of 5 specialists follows a strict timeline to get you live. During the first 3 days, we audit your last 129 customer enquiries to see what people actually ask. Then, we build the response logic using your real data. By day 8, we run a test version for your staff to break. We aim for the bot to handle 83% of basic queries without needing a human to step in. It is tech that actually does its job without making your life harder.

Handling the tricky questions

Sometimes a bot shouldn't answer. If a customer is complaining about a broken item or asking for a refund on a £150 coat, the bot knows to stop. It will instantly flag the conversation for your team. We set up an alert system that pings your phone or desktop. Our typical clients see that their staff only need to jump into 7 or 8 chats a day instead of 40. This keeps your team focused on high-value sales rather than explaining your return policy for the tenth time that morning.

Made in Cambridge, supported locally

We are based at 104 Innovation Way. We aren't a massive corporation with a call centre in another time zone. If you have a problem, you get a response within 3.5 hours during our office hours (Monday to Friday, 08:30 to 17:30). We currently look after 47 active retail clients across the UK. Because we are local, we understand the specific needs of British high-street shops, from VAT queries to Royal Mail shipping estimates. To be upfront, we aren't the cheapest option, but we build things that don't break when you update your website.

Pricing and what you get

We keep the costs easy to understand with no hidden fees. Our setup starts at a fixed fee of £840. This covers the initial build, stock-list integration, and the first month of monitoring. After that, most small shops pay around £120 a month for hosting and maintenance. This includes:

• Weekly stock-sync checks every Tuesday morning.
• Security updates to keep customer data safe.
• A 1-page monthly report showing exactly how many calls the bot saved you.
• Unlimited chat volume for up to 500 visitors a month.

Heads-up: We only take on 3 new retail clients per month to make sure the setup is done right. If you want to see if your stock system is compatible, you can book a 20-minute intro call with our tech lead, Sarah, for next Tuesday or Wednesday.